Welcome to AN°EMPTY°SPACE, a project of passion for retail, filled with unique and engaging content.

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sticky blog 1

3 Common mistakes made when greeting customers and how to avoid them

1. When staff act like Mannequins… you have a serious problem.

Motivate your staff to sell more

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2. Do your actions reflect sincerity?

Drop the superficial greetings in favour of real interactions. Your reputation will get stronger. It will help your customers, your staff and your bottom line.

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Improve your reputation

sticky blog 2

sticky blog 3

so…yer say'n those were the droids

3. The Jedi mind trick

Your staff have influence over your customers. Ensure they are using that power for good.

Use the force for good

Frank Epton

Jul 31, 20191 min

How to diffuse an angry customer

Angry customers need to be heard and you need to keep your cool.

Frank Epton

Mar 21, 20191 min

Building a new kind of workplace

If you haven't heard of Gimlet media and their podcast; well crawl out from under that rock and allow me to enlighten you. The Gimlet...

How to handle wardrobing, serial returns, and stolen item returns

Frank Epton

Feb 8, 20194 min

How to handle wardrobing, serial returns, and stolen item returns

The return of used, non-defective merchandise known as wardrobing, is a hard issue to solve. In fact you can't. You can only mitigate the...

Frank Epton

Feb 8, 20194 min

Return fraud : to catch a thief

5% of returns are fraud. The remaining 95 out of 100 are valued customers who believe in your product but feel let down by the experience....

Frank Epton

Jan 11, 20194 min

Many Happy Returns!

A primary goal of any retail operation is return customers. So why do so many retailers view returns with such disdain? Roughly 10% of...

Frank Epton

Jan 5, 20196 min

Ask Frank: becoming an entrepreneur.

Frank, I’m an aspiring entrepreneur and would love your insights on how to get some ideas off the ground and transition to this lifestyle...

Frank Epton

Dec 21, 20182 min

Examples of great customer service

In a downtown Ottawa parking garage you can find this simple bucket of washer fluid and a squeegee next to the payment kiosk. It's a...

Motivate your staff to sell more by being human

Frank Epton

Dec 13, 20183 min

Motivate your staff to sell more by being human

Connecting with your customer is a massively important aspect of retail. Hitting the right tone is critical to conveying a welcome...

Frank Epton

Dec 12, 20183 min

Use the force for good

Experienced retail staff know how to influence customers. Sometimes for the good of both customers and product, but not always. She...

Frank Epton

Dec 2, 20182 min

Improve your reputation.

Don't fake your actions. Be sincere. Two feet over the threshold and I’m welcomed with an enthusiastic “Hey, Boss, come on in!” ...

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Welcome to AN°EMPTY°SPACE, a project of passion for retail, filled with unique and engaging content.

SCROLL DOWN

3 Common mistakes made when greeting customers and how to avoid them

1. When staff act like Mannequins… you have a serious problem.

2. Do your actions reflect sincerity?

Drop the superficial greetings in favour of real interactions. Your reputation will get stronger. It will help your customers, your staff and your bottom line.

so…yer say'n those were the droids

3. The Jedi mind trick

Your staff have influence over your customers. Ensure they are using that power for good.

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