Angry customers need to be heard and you need to keep your cool.

If you haven't heard of Gimlet media and their podcast; well crawl out from under that rock and allow me to enlighten you. The Gimlet...

The return of used, non-defective merchandise known as wardrobing, is a hard issue to solve. In fact you can't. You can only mitigate the...

5% of returns are fraud. The remaining 95 out of 100 are valued customers who believe in your product but feel let down by the experience....

A primary goal of any retail operation is return customers. So why do so many retailers view returns with such disdain? Roughly 10% of...

Frank, I’m an aspiring entrepreneur and would love your insights on how to get some ideas off the ground and transition to this lifestyle...

In a downtown Ottawa parking garage you can find this simple bucket of washer fluid and a squeegee next to the payment kiosk. It's a...

Connecting with your customer is a massively important aspect of retail. Hitting the right tone is critical to conveying a welcome...

Experienced retail staff know how to influence customers. Sometimes for the good of both customers and product, but not always. She...