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    How to handle wardrobing, serial returns, and stolen item returns
    Frank Epton
    • Feb 8, 2019
    • 4 min

    How to handle wardrobing, serial returns, and stolen item returns

    The return of used, non-defective merchandise known as wardrobing, is a hard issue to solve. In fact you can't. You can only mitigate the...
    39 views0 comments
    Many Happy Returns!
    Frank Epton
    • Jan 11, 2019
    • 4 min

    Many Happy Returns!

    A primary goal of any retail operation is return customers. So why do so many retailers view returns with such disdain? Roughly 10% of...
    35 views0 comments
    Examples of great customer service
    Frank Epton
    • Dec 21, 2018
    • 2 min

    Examples of great customer service

    In a downtown Ottawa parking garage you can find this simple bucket of washer fluid and a squeegee next to the payment kiosk. It's a...
    14 views0 comments
    Motivate your staff to sell more by being human
    Frank Epton
    • Dec 13, 2018
    • 3 min

    Motivate your staff to sell more by being human

    Connecting with your customer is a massively important aspect of retail. Hitting the right tone is critical to conveying a welcome...
    121 views0 comments
    Use the force for good
    Frank Epton
    • Dec 12, 2018
    • 3 min

    Use the force for good

    Experienced retail staff know how to influence customers. Sometimes for the good of both customers and product, but not always. She...
    65 views0 comments
    Improve your reputation.
    Frank Epton
    • Dec 2, 2018
    • 2 min

    Improve your reputation.

    Don't fake your actions. Be sincere. Two feet over the threshold and I’m welcomed with an enthusiastic “Hey, Boss, come on in!” ...
    16 views0 comments
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    ©2018 by Frank Epton.